Sales Force Automation

Sales Force Automation

Distribution Management System

Distribution Management System

Customer Relationship Management

Customer Relationship Management

Sales Force Automation

What is Sales Force Automation?​

It’s critical to understand that SFA and CRM are not the same thing. A CRM is a tool to support sales and marketing efforts to track buyer journeys, identify revenue opportunities, provide customer support, and more. In other words, CRM software tracks, organizes and manages leads and customers. Not every function of a CRM includes automation of tasks, although automation features are usually available for certain projects. In contrast, the job of an SFA tool (or an SFA feature in a CRM) is strictly to automate tasks.

What are the benefits of sales force automation technology?

Sales force automation technology saves your team valuable time and money, resulting in benefits that include happier sales team members and more cost-efficient business operations.

Sales force automation is new technology that makes sales easier so you’re not bogged down by all of the above or struggling with what Andrews describes below.

“It is difficult to track potential customer behavior without the help of integrated software,” Andrews told Business News Daily. “If you’re not tracking activity in real time, you may be missing out on potential sales. The longer you take to follow up on leads, the worse your sales team performs.”

 

While the purpose of sales force automation is to save time and streamline sales processes, it has even more benefits that can boost your bottom line.

  1. It increases accuracy. The more times you perform a task manually, the more opportunities you have to make a mistake. With SFA, you can do something once or twice, such as setting up an email sequence, and then copy it over to your next campaign once you’re satisfied with it. Automating the campaign, thus saving yourself the manual repetition, reduces the chance of human errors.

  2. It allows your sales team to better use their time. Since your sales team won’t be spending as much time writing out emails and performing repetitive tasks, they can focus more on the essential parts of their job.

  3. It ensures no lead is forgotten. Leads can fall through the cracks when they’re tracked manually with spreadsheets, calendars, or anything other than a CRM or SFA tool. Sales force automation helps ensure all your leads are accounted for.

  4. It fosters smart sales forecasts. Smart sales forecasting analyzes past sales records, checks the current sales database and, along with a ton of pipeline opportunities, gives your sales team insight into upcoming opportunities. In addition, SFA enables you to get better leads from your existing customers by analyzing their past sales patterns and generating custom campaigns.

  5. It boosts employee engagement and retention. Salespeople often feel more productive when using SFA, which contributes to job satisfaction.

  6. It reduces the cost of workforce resources. Automating and streamlining repetitive tasks saves sales representatives time and, as a result, reduces overhead expenses.

  7. It facilitates quick responses. When a lead fills out a form on your website and has to wait to be contacted by a sales rep, they might get impatient with the lag time. With SFA, leads can be contacted instantly.

Without SFA, your sales management data might be a bunch of overwhelming spreadsheets. As a business owner or sales manager, you need the ability to look at your numbers quickly and easily. You can use SFA to automatically generate visual reports and receive them as often as you like. Before you schedule reports, set up the key performance indicators (KPIs) and CRM metrics that you’d like the reports to show. Use these reports to identify trends and opportunities over time so you can improve your team’s sales performance.

Distribution Management System

A DMS is a comprehensive software suite that helps optimize and manage the distribution of goods and services from the production to the FMCG retailers. An advanced and modern DMS solution facilitates streamlining distribution operations, enhancing efficiency, and reducing costs.

Why is a DMS important?​​

Understanding how your distributors work, how they place orders, track their distribution and inventory, and maintain dealer relationships – knowing all of these data points are crucial metrics for your business.

What you need here is a DMS like MIRA to help your teams be structured and trained to collect feedback, store it in a central system, and have automated workflows set up to promote better relations between your distributors, your agents, and your backend teams. These are related to a MIRA DMS solution. That is why it’s important.

Features of DMS that Boost FMCG Business

A DMS has many features that help in FMCG businesses. Each of these components plays a specific and crucial role in ensuring the effective management of distribution networks, highlighting the complexity and integrated nature of modern DMS.

  • Supply chain & logistics
    When talking about supply chain, it basically involves the steps needed to get a product or service from the supplier to the end customer. It is the network of a company that includes people, entities, information, and resources required to source raw materials and deliver them to production, transportation, and delivery of the final product to customers.

  • Purchase Order and Invoicing System
    This component is where orders are made and managed. The progress of the order is tracked, from the customer making the order to the seller placing it in the inventory or warehouse end to ensure the final product is ready for delivery. Invoices are created to track the payment required and payment is made properly.

  • Vendor and customer relationship management
    In this element of DMS, a company sets strategies, practices, and technologies that help them to manage and analyze vendor or supplier as well as customer communications and data throughout the whole system. This process helps to better business dealings with vendors and customers which helps to retain these stakeholders for longer times. This process features tracking each interaction with concerned parties whether providing service or sales.

  • Inventory Management system
    This component allows businesses to track goods across their distribution network. It streamlines the inventory at warehouses and ensures linking them with order placement mapping the complete journey of a product till delivery to the concerned customer.

  • Warehouse Management
    This component boosts warehouse functionality matters and facilitates management of daily planning, organizing, work distribution, and controlling resources in the warehouse. Here companies get the proper support needed to move and store materials in and out of the warehouse, keeping track of the movements.